Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your outdoor gear to request a return. We understand that finding the right camping and outdoor equipment is crucial for your adventures, so we want you to be completely satisfied with your purchase.

To be eligible for a return, your outdoor gear must be in the same condition that you received it - unused, unworn, with all original tags, and in its original packaging. For safety and hygiene reasons, items like sleeping bags, tents, and personal gear must be returned in pristine condition. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at yhonatanb55@gmail.com with your order number and reason for return. Due to our international supply chain, return addresses vary by product and supplier. We will provide you with the specific return address and instructions for your particular item.



Once your return is approved, we'll provide detailed return instructions including the correct return address for your specific product. Please note that return shipping costs may apply depending on the reason for return. Items sent to incorrect addresses will not be processed.


You can always contact us for any return question at yhonatanb55@gmail.com.

Damages and issues
Please inspect your outdoor gear immediately upon delivery and contact us at yhonatanb55@gmail.com within 48 hours if the item is defective, damaged, or if you receive the wrong camping equipment. Include photos of the damage and your order number so we can quickly evaluate the issue and work with our suppliers to make it right.

Exceptions / non-returnable items

Certain outdoor items cannot be returned for safety and hygiene reasons, including: used sleeping bags, personal hygiene items, custom or personalized gear, and items that have been used outdoors. We also cannot accept returns for hazardous materials like camping fuel, gas cartridges, or flammable liquids. Items damaged due to normal outdoor use or misuse are not eligible for return. Please contact us at yhonatanb55@gmail.com if you have questions about your specific gear.

Unfortunately, we cannot accept returns on clearance/sale items or gift cards.

Exchanges
Due to our international supply chain, direct exchanges are not available. The fastest way to get the right gear is to return your current item, and once the return is processed, place a new order for the item you need. This ensures you get your replacement gear as quickly as possible.

European Union 14 day cooling off period
If your outdoor gear is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Your camping equipment must be unused, in original condition with tags, and in original packaging. You'll need your receipt or proof of purchase.

Refunds

We'll notify you once our supplier confirms receipt and inspection of your returned gear. If approved, refunds are processed within 10-15 business days to your original payment method. Due to international processing, bank transfers may take additional time.

If more than 20 business days have passed since return approval, please contact us at yhonatanb55@gmail.com with your order number.